Contacting Springer-Miller Support
Product Support Information
The Springer-Miller Systems (SMS) Support Center provides coverage 24 hours per day, 365 days per year. The SMS Support Center staff is comprised of technical and SMS application Support Specialists who understand the hospitality business. Springer-Miller Systems maintains regional Support Centers in the United States, Canada, Malaysia, and the United Kingdom.
There are several ways to contact our Support Specialists:
To assist you in getting a quick response, answers to your question or resolutions to your issue, please see our recommendations for contacting SMS Support.
Team Support Ticket Hub
The Team Support Ticket Hub enables you to view and manage support cases for your property. Customers with multiple properties may be able to view tickets across their property portfolio. A log in and password are required. If you do not have access, reach out to your SMS Account Manager or open a ticket by emailing Support@springermiller.com.
Log into the Team Support Ticket Hub (credentials required)
Telephone
Telephone support for all Springer-Miller products including SMS|Host, SMS|Touch, and all modules is available 24 x 7 x 365.
| Region | Local Number |
|---|---|
| Las Vegas, US (Primary Number) | +1 702-560-6900 |
| Toronto, Canada | +1 905-910-1277 |
| London, UK | +44 20 3318-0641 |
| Hong Kong | +852 5803-3406 |
| Kuala Lumpur | +60 3 9212-6131 |
| Beijing, China | +86 10 5387-6028 |
| Cape Town, South Africa | +27 87 550-4052 |
SMS|Host and SMS|Touch and SMS|WorldNXT support cases may be opened for non-critical issues via email to: support@springermiller.com
Refer to these recommendations when opening a case.
