Contacting Springer-Miller Support
Product Support Information
The Springer-Miller Systems (SMS) Support Center provides coverage 24 hours per day, 365 days per year. The SMS Support Center staff is comprised of technical and SMS application Support Specialists who understand the hospitality business. Springer-Miller Systems maintains regional Support Centers in the United States, Canada, Malaysia, and the United Kingdom.
There are several ways to contact our Support Specialists:
To assist you in getting a quick response, answers to your question or resolutions to your issue, please see our recommendations for contacting SMS Support.
SMS Customer Community
The Springer-Miller Systems (SMS) Customer Community is a secure web portal made available by Springer-Miller Systems to registered customers. A username and password (available through your SMS Account Manager) are required to log in to the Community. Once logged in, you have access product and company information, can communicate with SMS community members, and manage your support inquiries.
See About the SMS Customer Community for more information.
Telephone
Telephone support for all Springer-Miller products including SMS|Host, SMS|Touch, and all modules is available 24 x 7 x 365.
| Region | Local Number |
|---|---|
| Las Vegas, US (Primary Number) | +1 702-560-6900 |
| Toronto, Canada | +1 905-910-1277 |
| London, UK | +44 20 3318-0641 |
| Hong Kong | +852 5803-3406 |
| Kuala Lumpur | +60 3 9212-6131 |
| Beijing, China | +86 10 5387-6028 |
| Cape Town, South Africa | +27 87 550-4052 |
SMS|Host and SMS|Touch support cases may be opened for non-critical issues via email to: support@springermiller.com
Refer to these recommendations when opening a case.
