SMS|Host News and Resources
Support Resources
Online Help and Documentation
Online help, answers to many common questions, and full product documentation is always and immediately available to you via the SMS|Host Help Site.
Additional Help Sites for SMS|Host (by version)
- SMS|Host 2025r2
- SMS|Host 2025r1
- SMS|Host 2024r1
- SMS|Host 2023r1
- SMS|Host 2022r2
- SMS|Host 2022r1
- SMS|Host 2021r1
- SMS|Host v.22.7
- SMS|Host v.22.6
- SMS|Host v.22.5
- SMS|Host v.22.0
- SMS|Host v.21.0
- SMS|Host v.20.1
- SMS|Host v.20.0
- SMS|Host v.19.0
- SMS|Host v.18.8
Note: You may also access HelpSites directly from your SMS|Host workstation via the menu or by pressing F1.
Team Support Ticket Hub
The Team Support Ticket Hub enables you to view and manage support cases for your property. Customers with multiple properties may be able to view tickets across their property portfolio. A log in and password are required. If you do not have access, reach out to your SMS Account Manager or open a ticket by emailing Support@springermiller.com.
- Log into the Team Support Ticket Hub (credentials required)
Product Support
Springer-Miller Systems provides support coverage 24 hours per day, 365 days per year. Our Support Team is comprised of technical and application support specialists that understand the hospitality business. Springer-Miller Systems maintains regional Support Centers in the United States, Canada, Malaysia, and the United Kingdom.
Submit a Support Case Online
You can easily submit a ticket online by sending an email to Support@springermiller.com. Once submitted, you will receive a ticket via email and can interact via email with the ticket. All responses are automatically logged on the original ticket provided you interact using the original email thread. The Team Support Ticket Hub also allows you the ability to submit a new support ticket and monitor the progress of your tickets through to resolution. This is the recommended method to open and check the status of support issues.
Use your SMS Team Support Ticket Hub username and password to log in to the Team Support Ticket Hub now or learn more about and obtain a password for the Team Support Ticket Hub.
Please refer to these recommendations when opening a case.
Support via Telephone
Telephone support for all Springer-Miller products including SMS|Host, SMS|Touch, SpaSoft is available 24 x 7 x 365.
| Region | Local Number |
|---|---|
| Las Vegas, US (Primary Number) | +1 702-560-6900 |
| Toronto, Canada | +1 905-910-1277 |
| London, UK | +44 20 3318-0641 |
| Hong Kong | +852 5803-3406 |
| Kuala Lumpur | +60 3 9212-6131 |
| Beijing, China | +86 10 5387-6028 |
| Cape Town, South Africa | +27 87 550-4052 |
Please refer to these recommendations when telephoning support.
Support via Email
SMS|Host support cases may be opened for non-critical issues via email to: support@springermiller.com
Refer to these recommendations when opening a case.
Learning Resources
eLearning & Product Training via Springboard
Springer-Miller Systems (SMS) provides access to eLearning courses and training materials via Springboard - our proprietary learning management system.
The Springboard eLearning system is an optional, subscription-based service available to Springer-Miller customers. Check with your supervisor before attempting to access eLearning through Springboard.
Springboard eLearning makes on-boarding and continued training on Springer-Miller products easy and convenient. With eLearning courses on topics such as Core SMS|Host, Group Management, Rates and Packages, Package Breakage, Housekeeping, and SMS|Retail Point of Sale, you can access expert training online - anytime!
