SMS|Host News and Resources

Support Resources

Online help, answers to many common questions, and full product documentation is always and immediately available to you via the SMS|Host Help Site.

 

SMS|Host 2024r1 Help Site

 

Additional Help Sites for SMS|Host (by version)

Note: You may also access HelpSites directly from your SMS|Host workstation via the menu or by pressing F1.

Springer-Miller Systems (SMS) maintains an online "community" for its customers. The SMS Customer Community enables you to participate in an active dialog regarding SMS software products, manage support cases, access documentation, submit your ideas for product enhancements and share your ideas with other SMS customers.

Springer-Miller Systems provides support coverage 24 hours per day, 365 days per year. Our Support Team is comprised of technical and application support specialists that understand the hospitality business. Springer-Miller Systems maintains regional Support Centers in the United States, Canada, Malaysia, and the United Kingdom.

The SMS Customer Community provides you the ability to submit a new support case via an online form and monitor the progress of your support case through to resolution. This is the recommended method to open and check the status of support issues.

Use your SMS Customer Community username and password to log in to the SMS Customer Community now or learn more about and obtain a password for the SMS Customer Community.

Please refer to these recommendations when opening a case.

Telephone support for all Springer-Miller products including SMS|Host, SMS|Touch, SpaSoft is available 24 x 7 x 365.

Region Local Number
Las Vegas, US (Primary Number) +1 702-560-6900
Toronto, Canada +1 905-910-1277
London, UK +44 20 3318-0641
Hong Kong +852 5803-3406
Kuala Lumpur +60 3 9212-6131
Beijing, China +86 10 5387-6028
Cape Town, South Africa +27 87 550-4052

Please refer to these recommendations when telephoning support.

SMS|Host support cases may be opened for non-critical issues via email to: support@springermiller.com

Refer to these recommendations when opening a case.

Learning Resources

Springer-Miller Systems (SMS) provides access to eLearning courses and training materials via Springboard - our proprietary learning management system.

The Springboard eLearning system is an optional, subscription-based service available to Springer-Miller customers. Check with your supervisor before attempting to access eLearning through Springboard.

Springboard eLearning makes on-boarding and continued training on Springer-Miller products easy and convenient. With eLearning courses on topics such as Core SMS|Host, Group Management, Rates and Packages, Package Breakage, Housekeeping, and SMS|Retail Point of Sale, you can access expert training online - anytime!

Webinars are hosted periodically to introduce new functionality in SMS|Host and to provide high level training on SMS|Host features.

Newsletters are published periodically to keep you informed of happenings regarding SMS|Host and Springer-Miller Systems.