Reservation Penalty Fees

You have the option to automate the posting of fees for late arrivals, early check-ins, early departures, or late check-outs. Fees can be configured as flat amounts or as a percentage of a night's value as well as adhering to time-of-day rules.

If you decide to take advantage of Reservation Penalty Fees, it must be specifically enabled for you by Springer-Miller Systems Support.

Important Note: While this feature is available to you in SMS|Host, we recommend you review the configuration and use of Reservation Penalty Fees along with your procedures so that once enabled you verify they will work as expected.

  1. Review the Reservation Penalty Fee topics to gain an understanding of the functionality it provides and how you will use it in your organization.

  2. Create a Demo Copy of SMS|Host. See: Makedemo Utility.

  3. Review the full list of configuration options and requirements and verify the Penalty Fees and related settings to best meet your organizations needs. See: Penalty Fee Configuration

  4. Configure your live SMS|Host system and then enable

  5. Communicate any procedure changes needed to your staff.